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Administration & Office Support

Customer Service Representative

Job details

Location: Redland Bay
Salary: 35
Job Type: Temporary
Discipline:
Reference: 109391
Posted: 23 days ago

Job description

  • Customer Service Representative
  • Thursday-Monday
  • Shoreline - Redland Bay
  • $35 + super
  • ASAP – 29/03/2024

The Role:

Our client is seeking a dedicated and enthusiastic Customer Service Representative to join their growing team. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and the ability to thrive in a fast-paced environment. You will be responsible for addressing customer inquiries, resolving issues, and ensuring every interaction leaves a positive impression.

Responsibilities:

    • Provide exceptional customer service through various channels (phone, email, chat) with a focus on resolving inquiries and issues promptly.
    • Maintain a professional and friendly demeanour, creating a positive experience for our customers.
    • Analyse and resolve customer concerns efficiently, ensuring a high level of customer satisfaction.
    • Collaborate with other departments to escalate and resolve complex issues
    • Assist with the analysis and compilation of sales reports, coordinate and gather information, and contribute to sales operations and requirements.
    • Provide feedback on common customer issues to contribute to ongoing process improvement.
    • Stay informed about industry trends, product updates, and customer feedback to enhance service quality.

About you:

  • Previous customer service experience preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations with calmness and professionalism.
  • Proficient in using CRM systems and other customer service tools.
  • Flexibility to work in a shift-based environment, including weekends and holidays.

If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, we would love to hear from you. Please submit your resume or send it to cryan@charterhouse.com.au.

Please note, only successful candidates will be contacted