Job details
| Salary: | $28 - $38 per hour + super |
| Discipline: | |
| Reference: | Ad-7592 |
| Posted: | about 6 years ago |
Job description
We are currently assisting our NSW Government client to fill several TEMP Call Centre Advisor positions. Fantastic opportunity for a 6 month contract based in Parramatta. Hourly rate from $28-$35+ depending on experience.Essential Criteria:
- Provide support and advice to users with matters related to HR and Finance whilst supporting the delivery of high quality services in accordance with agreed service levels and business priorities
- Provide time-based support on phone that does not exceed the maximum phone time allocated
- Log 100% of calls received and encourage users to use the online system as the tool to log requests
- Work to provide support to users based on a rotating roster
- Handle a minimum of 40 calls per day
- Adhere to escalation procedures to different teams
- Balance competing demands to achieve customer SLA’s
- Encourage users to follow procedures and processes when logging incidents and requesting changes
- Balance taking and logging all calls whilst meeting the minimum call handle volume