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Support Analyst

Job details

Location: QLD
Discipline:
Reference: Ad-7917
Posted: 7 months ago

Job description

You will be joining a team of support engineer working on a SaaS based software, based in CBD office, you’ll providing level 1- 2 support to effectively maintain and troubleshoot systems
 
Responsibilities:
  • L2 support
  • Ensure network infrastructure is administered and maintained in line with Operations Policies and procedures
  • Proactively research and recommend products, services and procedures that could enhance the operational efficiency and client experience
  • Ensure systems and processes are adequately documented
  • Implementation of environmental change in line with change management procedures
  • Proactively monitor and alert potential security issues
  • Procure IT assets as and when requested in line with operational policies
  • Develop and maintain good vendor relationships
  • Actively contribute to a constructive, professional and enjoyable team atmosphere
  • Work with the team proactively to ensure SLAs are consistently achieved
Experience:
  • Minimum 3 years’ experience supporting Linux / Microsoft
  • Administration of virtual servers
  • Working knowledge of LANs & WANs including routing, switching and communications
  • Installation, configuration and management of server applications
  • Experience administering business systems
  • Hands on experience administrating MSSQL
Contact Adrian Spurrier 02 9641 2408