Workplace Experience Officer

Job description

• Office & Administrative Support: Provide a broad range of administrative services including records management, data entry, mail handling, photocopying, meeting room coordination, and general office upkeep to ensure smooth day-to-day operations.
• Front-of-House & Customer Service: Greet and assist staff, visitors, and contractors with professionalism and high-quality service; manage visitor registration, security access, and provide clear safety/induction instructions.
• Workplace Coordination: Oversee meeting room setups (including technology and catering), maintain kitchen and print areas, and respond to workplace experience issues in line with policies and procedures.
• Stakeholder Communication: Handle enquiries via phone, email, and in person with a customer-focused approach, escalating matters where necessary and supporting communication with internal and external stakeholders.
• Team Support & Collaboration: Assist the Property and Employee Services teams with administration, building maintenance coordination, and HR transaction overflow; contribute to wellbeing initiatives and office projects as needed.

• 2-5 years' experience in an similar role, ideally with government experience
• Valid Driver's License / willingness to travel to Parramatta office when required
• Excellent communication skills - verbal and written
• Intermediate computer skills