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Business Analyst | Telco | Service Activation | North Sydney | $700 p/d

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-30517
Posted: 18 days ago

Job description

This leading Telecommunications business is currently recruiting a BA with Service Activation and operational activities experience to join their workplace planning team in an long term contracting opportunity.  In this role you will play a pivotal part working with both Business and Technology stakeholders, identifying and driving operational improvements to achieve operational excellence.
 
Responsibilities will include:

  • Undertake data analysis of call centre and back of the House performance to help identify performance trends and insight to achieve better service outcomes for customers.
  • Conducting Root Cause Analysis in case of performance drop.
  • Facilitate meetings and presentations to share the ideas and findings and effectively communicate insights and plans by working closely with Managerial Staff in various Processes.
  • Contributing to operational governance by driving and escalating performance, quality, IT or any other adhoc performance issues
  • Identifying and driving operational improvements to achieve operational excellence

 
To be successful for this position you will need to display:

  • 5 + years’ experience working in the telecommunication industry
  • Background in service activation and operational activities
  • Lean Six Sigma Green Belt
  • Strong attention to detail and ability to interact with a diverse group, executives, managers and subject matter experts

 
 
If you have the above experience and want to join a fun, fast paced passionate team please forward your resume to julians@charterhouse.com.au or call me on 9641 2453.