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Professional Support

Contact Centre Operators X20

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-51500
Posted: 24 days ago

Job description

  • 3-month contract | Immediate start 
  • Rotating Roster | Penalty rates apply 
  • $30.00 per hour + Super 
  • Parramatta & Sydney CBD 

 


About the role
You will provide high quality generalist service as the first point of contact for a Leading NSW Government Departments contact centre customers.

Responsibilities: 

 

  • Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner 
  • Undertake administrative work as required to support the provision of high-quality service delivery 
  • Provide accurate, effective and high-quality customer service 
  • Provide enquiry resolution, update records and complete transactions 
  • Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised 
  • Perform administrative activities to support the provision of service delivery 
  • Processing documents and applications, mail outs and other assigned administrative tasks 
     

Skills & Experience 

  • Min 2 years customer service experience
  • Highly organised 
  • Excellent attention to detail 
  • Intermediate MS Office skills 
  • Excellent written and verbal communication skills 
  • Work within a high volume, high pressure and constantly evolving contact centre environment


Police Clearance is required for this position 
If you meet the above criteria please follow links to apply