|Location:||VIC - Melbourne|
|Posted:||3 months ago|
The Communications Specialist will be accountable for all activities related to the end-to-end management of cases through to completion relating to customer complaints and escalation resolutions for issues connections related and for the delivery of excellent customer outcomes and experiences.
Key duties: Effective complaint handling, able to assist with strategies on reducing complaints, managing complex escalations, inbound/outbound customer calls to gather further information to assist with their complex matters and supporting the team with different improvement initiatives and training materials.
You must be mature minded, with a flexible and willing attitude. Previous solid experience in a customer complaints team is essential to hit the ground running. If you have a strong attention to detail, able to prioritise your day and have strong communication skills then this is the job you have been waiting for.