Customer Service Officer - Call Centre

Job description

This national environmental solutions organisation, has a commitment to helping their customers preserve and renew their natural resources. This organisation, based near to Dandenong, is seeking a Customer Experience Consultant to join their Waste division. Working in a close-knit team, your main responsibility will be to provide excellent customer service & a 1-call resolution experience through sales activities and exceptional customer service.

Key responsibilities:

• Drive sales revenue through focused campaigns - telephone and email 
• Respond to customer queries relating to service queries, cancellation requests or upgrades in a professional manner
• Providing exceptional customer service with a consultative resolution focus
• Propose tailored solutions to customers
• Build rapport with current customers and prospective customers through exceptional customer experience 
• Meet and exceed KPIs and revenue targets
• Upsell to customers 
• Coordinate with team leaders and other internal stakeholders

To be successful you will have:

• Previous experience in a phone based customer centric or sales environment 
• Ability to work within a target driven environment
• Demonstrated ability to build relationships, problem solve and offer solutions
• Strong people skills, including a strong ability to communicate and negotiate
• A commitment to customer service
• Previous experience using SAP highly advantageous
• Exceptional communication skills, both written and verbal
• A positive and proactive attitude towards work

Benefits:

• Great culture that support their employees   
• Learning and development opportunities, including 3 weeks intensive training upon commencement
• You will have the opportunity to build your career, and a more sustainable world. 

**Only shortlisted candidates will be contacted for further discussion. *** 
 
If you are interested in this role please APPLY today, with your resume and cover letter.  
 
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace