Job details
Discipline: | |
Reference: | Ad-51247 |
Posted: | about 3 years ago |
Job description
Key responsibilities
- Establish process to support operational support onboarding for new and changed processes.
- Manage the technology asset register.
- Create process documentation, check lists and templates.
- Review existing knowledge base and migrate to new platform.
- Create missing knowledge articles, operational support documents and end user information.
- Update hardware and software asset register; provide updates to CMDB. Work with MSP to correct / augment information as required.
- Update hardware and software asset register; provide updates to CMDB. Work with MSP to correct / augment information as required.
- Document ITSM and Service Desk processes, assist with implementation and compliance management. Handle issues and defects.
- Assist with service catalogue update, identity management implementation, general documentation and communication material.
Key Skills
- 5 years of experience in a ITSM support role.
- ITIL Service Management to cover Service Design, Transition and Operation.
- Extensive Service Now experience across various modules and reporting.
- Strong knowledge around Service Readiness Management.
- Experienced in management of CMDB, Asset DB and associated change management.
- Knowledge of Microsoft Service Management Capabilities.
- Knowledge of Microsoft Office Suite – Office 365.
- Strong documentation and effective business analysis skills.
- Good, concise communication skills (written, verbal).
How to apply
Please apply here or send me your updated cv at marianne@charterhouse.com.au