Program Manager - Service Design

Job details

Location: NSW - Sydney
Reference: Ad-18999
Posted: 10 months ago

Job description

This role represents two key streams of this business. Service Design and Delivery. As a facilitator between the clients and these two streams, you will be managing the expectations of many different stakeholders. 

Responsibilities in the role
You will be responsible for bringing together key stakeholders across desperate business units from all clusters of the NSW Government, guaranteeing their engagement and aligning the service design teams designs for a better user interface. Success in this role will be ensuring you have identified the detractors and defending the users needs by influencing positive outcomes without authority. 
Experience Needed
Your experience will have either come from one of two backgrounds, ideally both; Service Design and Projects Services. Importantly, a solid understanding of how projects are delivered in a service design environment, working in a complex enterprise environment and needing to deploy varied communication styles to achieve positive outcomes.

If you have the above experience and would like to apply for this fantastic opportunity, please send an updated resume to Gemma Bilboe at

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