Senior Business Analyst

Job details

Location: VIC - Melbourne
Salary: Up to $750/day inc Super
Reference: Ad-49376
Posted: 7 months ago

Job description

  • Major Local Council in Melbourne’s North-Eastern suburbs.
  • 6-month contract with a day rate of up to $750, with a likely extension.  
  • Work on a multi-year Transformation program delivering multiple projects. 
  • Immediate Start.  

A fantastic opportunity to join this Local Council as it begins its multi-year digital transformation program which will have a widespread impact on people, process, and technology across the organisation.   

We are searching for a Senior Business Analyst with significant experience around Transformation programs to deliver on a pipeline that includes a CRM (Customer Relationship Management) Project, ERP Project, Middleware Implementation, HRIS and several other projects.   


About the role: 

  • Work closely with the Digital Transformation Program Manager, leading Business Analysis activities on several concurrent projects.   

  • For the first part of the contract, you will primarily be working on the Council’s new CRM implementation, responsible for developing the new CRM system’s Business Case. 

  • Oversee an RFT and vendor-selection process; including documentation, procurement and evaluation.   

  • Map AS-IS and TO-BE processes related to the customer journey to identify solutions to meet community and business demands.   

  • Develop documentation including business requirements, functional specifications, test plans and test cases as required. 

  • Maximise stakeholder relations; working with internal stakeholders and external vendors. 

  • Deliver a number of other large-scale technology projects (such as an ERP overhaul, HRIS implementation, and others) requiring an understanding of ICT systems and core integrations. 

  • Develop a Business Capability Model for non-technology projects.  

  • Contribute to the ongoing growth of the transformation program through other smaller technology initiatives in the program pipeline.   

Required Skills & Experience: 

  • You have 7+ years’ experience as a Business Analyst  

  • You have a with a proven track record working on multi-faceted Transformation programs.  

  • You have exposure to technical solutions around CRM, ERP, Middleware, HRIS, and other projects.   

  • You have experience preparing business cases for tender specifications and overseeing an RFT process.   

  • You put the end-user first and follow a Human Centered Design approach to stakeholder engagement.   

  • Demonstrated experience in developing requirements documentation, functional specifications and AS-IS and TO-BE process modelling. 

  • You have sound knowledge of Agile Methodologies as well as PRINCE2/Waterfall methodologies.   

  • You are enthusiastic and you want to play a central role in a multi-faceted major Transformation Program, contributing to its lasting success and mentoring junior members of the team.   

  • Prior Local Council experience will  be seen favourably.   

  • Police Check is required.   


  • Join a new Transformation program with a long pipeline of work.   

  • The potential to play a Lead BA role as the program and team continue to grow.   

  • Likely contract extension. 

  • Immediate start. 

This role is suited for a Senior Business Analyst with well-rounded end-to-end capabilities, someone who is enthusiastic and looking to contribute to the success of this long-term Transformation Program.   

If you are looking for an exciting opportunity to work with a growing Transformation team, and feel like your experience is a good fit for the role please click APPLY or contact Christian on or 03 8610 6143. 


At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace. 

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