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Technology

Senior Manager - IT Service Delivery

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-41397
Posted: 26 days ago

Job description

  • Senior Manager – IT Service Delivery
  • Lead Transformational Change + Drive Automation / Change
  • Sydney

The following skills/experience are essential for the position

  • Assess processes and re-define processes within service delivery
  • Drive automation processes
  • Produce service delivery roadmap
  • Responsible for IT Service Operations, Service Desk and End User Support services
  • Lead a team of senior managers
  • ITIL service management framework

To succeed in this role you will have: 

  • Proven experience driving transformational change within IT service delivery
  • Experienced leading and developing technical and operational teams
  • 24x7 support experience
  • ITIL (Service Management)
  • Strong stakeholder engagement skills, including the ability to influence at a Senior level