Service Desk Analyst

Job details

Location: VIC - Melbourne
Reference: Ad-48871
Posted: 8 months ago

Job description

  • 2 days p/w – Thursday and Friday
  • 3 month contract with an immediate start
  • Great Northern Suburb location, near train station & close to free parking

Service Desk Analyst

You will be working within a welcoming team and within the Public Sector Organisation. In this role you will work in a team to support the businesses IT issues, doing level 1 and 2 support. This will be an initial 3 Month contract until the end of February for a Part Time position working Thursday an Fridays. This will be a role predominantly working within the office, and you may be able to pick up additional days depending on other staff availability.

The office is based in the Northern Suburbs just a short walk from a train station.

The role: 

  • As an IT Support Officer you will be the first point of contact for IT related issues, you will be supporting 600 plus users.
  • You will be taking ownership of customers' queries and resolving them in a timely manner whilst escalating deeper technical issues as appropriate.
  • In this diverse role you will be supporting all levels of personnel via phone, email and face to face.

About the Successful Candidate: 

  • Must have strong written communication skills
  • Experience supporting technologies such as: Windows 7, Citrix, MS Office, SCCM, Hardware and remote devices
  • Service Now experience is desired, but not a must.
  • Previous experience working in an IT support position with exposure to providing Level 1 and 2 IT support.
  • Relevant Tertiary Qualifications
  • Relevant IT related Qualifications (i.e. ITIL)
  • An approachable and professional individual
  • Ability to prioritise your time and stakeholders to provide and excellent customer service with continual follow ups.
  • The right candidate of for the role will be business focused, mature, with a ‘can do’ attitude.


  • Parking close by
  • Supportive and inclusive working environment
  • Travel pass if you wish to use public transport
  • High possibility of extension beyond the 3 months

Please APPLY today or contact for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.

This job has expired!