Service Desk Analyst

Job description

The Role:

This position is to step into a friendly environment, to support on a BAU basis on level 1 and 2 queries. It is a contract position for a community focused organisation based in the South Eastern Suburbs. This will be an initial 6 week contract with the view to extend, you will be stepping into a strong team culture, that are high performers and genuinely like what they do.

Key Responsibility: 

• Take care on day to day level 1 and 2 queries
• Telephone queries, working with the ticketing system and walk up while you are in the office
• Strong stakeholder engagement in dealing with end users

About you:

• 2+ years experience in a similar role and show commitment to a contract position
• Experience in supporting modern workplace technologies; Microsoft, Windows 7 and Windows 10, Virtual machines, Microsoft applications including Office suite and supporting remote devices
• Experience working with call logging systems
• An approachable individual that is dedicated to providing friendly customer service/support as well as willing to go the extra mile.
• Comfortable working with an open door policy and following up on resolutions
• Exceptional interpersonal and communication skills

Benefits:

• Walking distance from the train station, in a great location!  
• Street parking close by
• High chance of extension beyond the 6 weeks
• Collaborative team, high performing team
• 2 days working from home

Please note you will need to obtain a police check for this role before starting.

Please APPLY today or contact Jessicah@chaterhouse.com.au for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.