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Technology

Service Desk Analyst

Job details

Location: VIC - Melbourne
Salary: $35ph + super
Discipline:
Reference: Ad-51554
Posted: 24 days ago

Job description

  • Must have strong customer service and phone manner 
  • Parking onsite
  • Immediate start | Initial short term contract


The Role:
You will be joining a supportive team, in a government entity based in the South Eastern Suburbs in a Service Desk role that will see you be first point of contact for IT queries.
You will support on a BAU issues on level 1 and 2 queries, in a backfill role while a member off staff in on leave.


Key Responsibility:

  • Take care on day to day level 1 and 2 queries
  • Telephone queries, working with the ticketing system and walk up while you are in the office.
  • Strong stakeholder engagement in dealing with end users.


About you:

  • 2+ years experience in a similar role and show commitment to role.
  • Experience in supporting modern workplace technologies; Microsoft, Windows 7 and Windows 10, Virtual machines, Microsoft applications including Office suite and supporting remote devices.
  • Ability to get to the root cause of an issue, use initiative and research if you need additional information.
  • Able to communicate in laments terms to non technical stakeholders
  • Experience working with call logging systems
  • An approachable individual that is dedicated to providing friendly customer service/support as well as willing to go the extra mile.
  • Comfortable working with an open door policy and following up on resolutions
  • Exceptional interpersonal and communication skills. 
  • Government experience is preferred.


Benefits:

  • Walking distance from the train station, short walk from free all day parking.
  • Collaborative team, high performing team
  • Friendly Environment 
  • Nice modern offices

 


Please note you will need to obtain a police for this role before starting.

Please APPLY today or contact Jessicah@chaterhouse.com.au for a confidential discussion

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.