Tax Expert/ Process Analyst/Process SME, 6 month temp, CBD, Tech industry

Job details

Location: VIC - Melbourne
Salary: $400-500 per day + super
Reference: Ad-44642
Posted: about 1 year ago

Job description

​​​​​​​About the Company:

My client is a global leader in consulting, technology services and digital transformations and are at the forefront of innovation to address the parameter of their client’s opportunities in the advancing world of cloud and platforms. 

About the Role:

6 month contract role with view to extend dealing with customer tax queries. Responsibilities include, but not limited to;

  • Assessing the queries coming from staff, operations, in country local bankers, frontline or customers
  • Initial assessment of each case based on the priority and complexity attached to the specific scenario and then deciding on delegating tasks to Operations
  • Review of assessment performed by operations and ensure correctness of result to be communicated to internal/ external stakeholders
  • Timely and accurate communication with the internal/ external stakeholders associated with the case in a professional manner
  • Highlighting process gaps and suggesting realistic solutions to improve day to day processes, getting approvals from management and communicating to team
  • Providing SME support to Helpdesk urgent customer queries received from ongoing calls and providing quick solutions/ decisions/ next steps maintaining positive customer experience
  • Leading specifically assigned customer campaigns and taking them to closure
  • Handling Customer Complaints end to end by gathering case history from various teams (operations, bank staff, frontline, various teams) and preparing a formal response from ANZ for the given customer complaint
  • Assisting in requirements analysis of various utilities built by our tech-team for Operations

About You:

  • Strong analytical skills with the ability to lead information gathering, investigation efforts and implement change
  • Hands on project experience of working on FATCA and CRS legislations or any other legislation responding to customer queries and escalations
  • Experience in handling customer complaints
  • Strong understanding of taxation concepts in general – AU and NZ taxation experience preferred
  • Strong data analysis skills, enabling accurate interpretation of tax residency information collected over different channels and time-frames
  • Strong attention to detail particularly in review of compliance obligations
  • Ability to understand the needs of multiple stakeholders and respond appropriately to complex problems in short timeframes
  • Proficiency in the delivery of analysis outcomes, including: current state analysis, root cause analysis, improvement initiatives, process vision and design
  • Good working knowledge of excel - working knowledge of SQL and technical skills to be able to access various databases to fetch data to assess cases
  • Excellent communication, reporting and presentation skills
  • Excellent time management and multi-tasking skills
  • Excellent email drafting skills with experience in drafting customer responses in the past.

To apply for this role please click APPLY now. JN-170513

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