Administration Support Officer / Customer Service Officer

Job description

• Two positions
• Based in Western Sydney 
• Working for local government organisations 
• Local government experience preferred! 
• ASAP start! 

• 3 month contract with the chance of extension
• $45.50 per hour + super
• Full time, Monday to Friday 
• 35 hours per week - 8:30am-4:30pm

• Provide general administrative support to the Property and Corporate Services teams as directed by the Coordinator or Manager
• Prepare agendas and minutes for team meetings
• Assist with public information requests, including access to documents, privacy and personal information requests, and compliance with legal notices
• Coordinate and produce printed materials such as business papers, reports, brochures, and other documents for internal and public distribution as required
• Deliver high-quality, timely printing services on an ad hoc basis
• Undertake additional administrative duties as directed by management

• Previous administration experience preferred
• Experience taking minutes and preparing agendas
• Strong organisational and time-management skills
• High attention to detail
• Confident using Microsoft Office and office systems 

• $41 per hour + super 
• Initial 3 month contract with the chance to extend
• Fully onsite
• Full time, Monday to Friday 

• Deliver high-quality customer service as part of a Customer Contact Centre team
• Respond to customer enquiries and service requests in a professional, courteous and timely manner across multiple channels
• Resolve customer enquiries at first point of contact where possible, minimising the need for escalation
• Use internal systems to accurately process and manage customer transactions and requests

• Minimum 1-2 years Customer Service Experience in a Call Centre environment
• Strong organisational skills and the ability to prioritise own workload
• Ability to operate a Windows operational server system software at a basic level and use Multiple Information Systems