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Call Centre Operator

Job details

Location: Parramatta
Salary: $30.75 + Super
Job Type: Contract
Discipline:
Reference: 98621
Posted: 15 days ago

Job description

  • Immediate start until 31st March 2022 with view to extend
  • $30.75ph + super
  • Working from home – Laptop and headset provided

 
About the role 

This is a great opportunity to join a large NSW Government Department for an experienced customer service professional. If you are passionate about providing the best customer experience and assisting the community as well as enjoying interacting and assisting customers over the phone, this is the role for you!

This role offers the opportunity to have great training and to be part of a state government department that is renowned for their customer service excellence, commitment to high standards of ethics and outstanding employee support.

Three days of onsite training will be provided at their Parramatta location, and the role will then be working from home with equipment provided. You will be working up to 7 hours per shift, 35 hours per week with flexibility over a Monday to Sunday roster 7am – 7pm with rosters provided in advance.

You will use your impeccable customer service skills to engage with customers, answering enquiries, providing information and have an ability to handle a high volume of calls per day. You will have strong communication skills and the ability to educate customers on the rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation.

 

Selection Criteria:          

  • Prior experience in a call centre and/or customer service role
  • Excellent verbal and written communication skills
  • Exceptional customer service skills with a genuine interest in people, being able to listen and provide the required advice and information with accuracy
  • Demonstrated ability to handle high volumes of work at a fast pace    
  • Intermediate computer skills including Microsoft Office
  • Demonstrated high attention to detail and accuracy
  • Ability to work autonomously
  • Available to commence immediately
  • Eligibility to work in Australia
  • Must be double vaccinated

 

If you believe you are suitable for this role, please send your resume to Brooke Dover via email on brooked@charterhouse.com.au