call centre operator

Job description

Call Centre Operator

• Pay rate: $32.16 per hour + super
• Start date: 07/11/2022
• End date: 31/01/2022
• Location: Paramatta

This is a great opportunity to work with this large Government department located onsite at their Parramatta Office and potential to work from home after training. This role provides excellent training and a friendly and supportive working environment.

We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis.. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, rotating shift patterns and achieve both individual and team KPIs within defined service standards.

This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous

The role:

• Receive inbound calls, obtain necessary information, and utilise generalist knowledge to transfer customers to appropriate contact centre specialists
• Undertake administrative to support the provision of high-quality service delivery
• Maintain customer satisfaction
• Handle customer data and information with confidentiality
• Maintain accurate records and databases in their inhouse systems
• 7am – 7pm rotating roster, Monday to Friday
• 7 hours per day, 35 hours per week

Skills/Experience

The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

• 2-3 years experience in a call centre or customer service role
• Excellent written and verbal communication skills
• High level of professionalism
• Strong problem solving abilities, especially in a fast-paced environment

• Strong email etiquette
• Proficient in Microsoft office suite

How to apply

Does this sound like you? Please apply!