Customer Service Officer

Job description

• Initial 3-month contract, Full time position 
• $30.75 + Super an hour 
• Must be available for a 24/7 rotating roster 
• Parramatta residents only  
• Must be vaccinated OR had first vaccination 

We currently have 10x Customer Service positions available for an initial 3-month duration, with the view to extend  
3 days on site training in Parramatta & the remaining duration will be WFH whilst in lockdown 
Rotating roster Mon – Sun from 7am - 7pm

 The Job 

• Responding to high volume phone enquiries from new and existing clients 
• Maintaining call records, databases and system entries 
• Undertaking necessary checks to ensure given information is accurate
• Show compassion and understanding at all times 

To be successful for this contact centre role you must have: 

• Min 12 months experience in either: client services/ customer service / call centre / retail or hospitality 
• Intermediate Microsoft Word, Excel and Outlook skills 
• Display a strong passion for providing support to others and proven examples of your ability to show empathy 
• The ability to navigate technology systems 
• Strong written and verbal communication skills 
• Experience in dealing with a diverse range of clients with complex needs
• Excellent customer service skills and be able to manage conflicts and expectations of clients 

Checks 

• Police check is required for this role
• High speed internet A MUST 

Sound interesting? Apply via Seek ASAP!