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Customer Service Officer

Job details

Salary: $30.75 + Super an hour 
Job Type: Contract
Discipline:
Reference: 97604
Posted: 22 days ago

Job description

  • Initial 3-month contract, Full time position 
  • $30.75 + Super an hour 
  • Must be available for a 24/7 rotating roster 
  • Parramatta residents only  
  • Must be vaccinated OR had first vaccination 

We currently have 10x Customer Service positions available for an initial 3-month duration, with the view to extend  
3 days on site training in Parramatta & the remaining duration will be WFH whilst in lockdown 
Rotating roster Mon – Sun from 7am - 7pm

 The Job 

  • Responding to high volume phone enquiries from new and existing clients 
  • Maintaining call records, databases and system entries 
  • Undertaking necessary checks to ensure given information is accurate
  • Show compassion and understanding at all times 

To be successful for this contact centre role you must have: 

  • Min 12 months experience in either: client services/ customer service / call centre / retail or hospitality 
  • Intermediate Microsoft Word, Excel and Outlook skills 
  • Display a strong passion for providing support to others and proven examples of your ability to show empathy 
  • The ability to navigate technology systems 
  • Strong written and verbal communication skills 
  • Experience in dealing with a diverse range of clients with complex needs
  • Excellent customer service skills and be able to manage conflicts and expectations of clients 

Checks 

  • Police check is required for this role
  • High speed internet A MUST 


Sound interesting? Apply via Seek ASAP!