Business Analyst

Job details

Location: VIC - Melbourne
Salary: Up to $115k inclusive of Superannuation, + benefits
Reference: Ad-49038
Posted: 8 months ago

Job description

  • Recognisable national energy company.  
  • Support the Credit & Collections team as a functional BA. 
  • Lead business change initiatives across the department.   
  • 12-month fixed term contract, $115k package. 
  • Work from home, CBD location upon return to office with more flexibility.   

A chance to be part of a National energy company’s Retail & Customer Care division, assisting them as a Functional Business Analysis as the department undergoes significant process and operational changes.  Work within a squad as part of a broader team dedicated to ensuring positive customer experience is at the forefront of Credit & Collections.  It’s an exciting opportunity to couple your Business Analysis skills with additional responsibilities to be an important driver of Change initiatives across the department.   

Key Responsibilities: 

  • Provide support to the Credit Collections Operational Leads and team, particularly with regards to process changes.  

  • Responsibility for the end-to-end documentation ahead of an operational restructure that will have an impact on people and processes.  

  • Lead and drive innovation and change across the Credit & Collections portfolio.  

  • Develop relationships around the business and liaise with Operational & Change Management teams to drive performance outcomes.   

  • Perform As-Is and To-Be gap analysis to identify opportunities for process improvement.  

  • Communicate and manage stakeholder expectations with regards to operational change. 

  • Perform an impact analysis to identify risks associated with process change.   

  • Diligent tracking of actions and dependencies, with quantified impacts (cost, schedule, scope) if not met. 

  • Tracking of key milestones/deliverables against the project plan. 

Your Key Skills Required: 

  • You are an accomplished Business Analyst with a minimum 3-years' experience, working on customer-care focused programs.   

  • You have experience and strong understanding of Credit & Collections – including regulatory requirements around this.   

  • Experience working with the energy sector is a bonus, but not essential. 

  • You have a proven track record of driving Change initiatives within a program.   

  • You can evaluate busines processes with a focus of process improvement.  

  • You consider yourself proactive in your workstyle, always striving for improvement and team contribution.   


  • Initial 12-month fixed-term-contract - long term security.   

  • Work as part of a committed team for a customer-focused organisation.  

  • Easily accessible location in the Melbourne CBD when the team returns to the office.  

If you are looking for an exciting opportunity to work with a recognisable and exciting organisation and feel like your experience is suitable for the role please apply and get in touch with Jesse on . 

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace. 

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