Business Analyst

Job description

• Recognisable national energy company.  
• Support the Credit & Collections team as a functional BA. 
• Lead business change initiatives across the department.   
• 12-month fixed term contract, $115k package. 
• Work from home, CBD location upon return to office with more flexibility.   

A chance to be part of a National energy company’s Retail & Customer Care division, assisting them as a Functional Business Analysis as the department undergoes significant process and operational changes.  Work within a squad as part of a broader team dedicated to ensuring positive customer experience is at the forefront of Credit & Collections.  It’s an exciting opportunity to couple your Business Analysis skills with additional responsibilities to be an important driver of Change initiatives across the department.   
 

Key Responsibilities: 

• Provide support to the Credit Collections Operational Leads and team, particularly with regards to process changes.  

• Responsibility for the end-to-end documentation ahead of an operational restructure that will have an impact on people and processes.  

• Lead and drive innovation and change across the Credit & Collections portfolio.  

• Develop relationships around the business and liaise with Operational & Change Management teams to drive performance outcomes.   

• Perform As-Is and To-Be gap analysis to identify opportunities for process improvement.  

• Communicate and manage stakeholder expectations with regards to operational change. 

• Perform an impact analysis to identify risks associated with process change.   

• Diligent tracking of actions and dependencies, with quantified impacts (cost, schedule, scope) if not met. 

• Tracking of key milestones/deliverables against the project plan. 
   

Your Key Skills Required: 

• You are an accomplished Business Analyst with a minimum 3-years' experience, working on customer-care focused programs.   

• You have experience and strong understanding of Credit & Collections – including regulatory requirements around this.   

• Experience working with the energy sector is a bonus, but not essential. 

• You have a proven track record of driving Change initiatives within a program.   

• You can evaluate busines processes with a focus of process improvement.  

• You consider yourself proactive in your workstyle, always striving for improvement and team contribution.   
   

Benefits 

• Initial 12-month fixed-term-contract - long term security.   

• Work as part of a committed team for a customer-focused organisation.  

• Easily accessible location in the Melbourne CBD when the team returns to the office.  
   

If you are looking for an exciting opportunity to work with a recognisable and exciting organisation and feel like your experience is suitable for the role please apply and get in touch with Jesse on jkewley@charterhouse.com.au . 

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.