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Contact Centre Operators

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-51389
Posted: 3 months ago

Job description

  • 3-month contract | Immediate start
  • Parramatta
  • $30.00 per hour + Super

 


About the role
You will provide high quality generalist service as the first point of contact for a Leading NSW Government Departments contact centre customers.

Responsibilities:

 

  • Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner
  • Undertake administrative work as required to support the provision of high-quality service delivery
  • Provide accurate, effective and high-quality customer service
  • Provide enquiry resolution, update records and complete transactions
  • Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
  • Perform administrative activities to support the provision of service delivery
  • Processing documents and applications, mail outs and other assigned administrative tasks


Skills & Experience

  • Highly organised
  • Excellent attention to detail
  • Intermediate MS Office skills
  • Excellent written and verbal communication skills
  • Work within a high volume, high pressure and constantly evolving contact centre environment
  • Correctly identify and document issues that require referral to management
  • Previous gov experience is preferred but not required

 


A Police Clearance is required for this position
If you meet the above criteria please follow links to apply

 

This job has expired!