Job details
| Discipline: | |
| Reference: | Ad-51389 |
| Posted: | about 3 years ago |
Job description
- 3-month contract | Immediate start
- Parramatta
- $30.00 per hour + Super
About the role
You will provide high quality generalist service as the first point of contact for a Leading NSW Government Departments contact centre customers.
Responsibilities:
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner
- Undertake administrative work as required to support the provision of high-quality service delivery
- Provide accurate, effective and high-quality customer service
- Provide enquiry resolution, update records and complete transactions
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
- Perform administrative activities to support the provision of service delivery
- Processing documents and applications, mail outs and other assigned administrative tasks
Skills & Experience
- Highly organised
- Excellent attention to detail
- Intermediate MS Office skills
- Excellent written and verbal communication skills
- Work within a high volume, high pressure and constantly evolving contact centre environment
- Correctly identify and document issues that require referral to management
- Previous gov experience is preferred but not required
A Police Clearance is required for this position
If you meet the above criteria please follow links to apply