National Response Officer

Job description

6-12 month contract
22nd July start date 
$37.48 inc super per hour

Working for a National Utilities provider to process inbound faults and emergencies, non emergency and monitoring calls; despatching of service requests; and communication support a number of major water and energy organisations throughout Australia.

***Please note:***
Work hours are 7.30am - 3.30pm 
Non-negotiable. 

Key Responsibilities

• Receive and process all emergency and non-emergency calls Entering all information received into relevant systems for use by a Dispatcher;
• Processing updates and further information regarding an event status. 
• Responding to inbound faults and emergency and non emergency calls within regulatory and contractual timeframes;
• Dispatch service orders within regulatory and contractual timeframes,

To be considered for this role:

• Demonstrated ability to remain calm during an emergency and to react decisively under pressure.
• Demonstrated ability to analyse and process information with accuracy and in a timely manner.
• Demonstrated ability to work effectively in a heavily audited team environment to achieve National Response Centre objectives and key performance measures.