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National Response Officer

Job details

Location: VIC - Melbourne
Discipline:
Reference: Ad-36436
Posted: 16 days ago

Job description


6-12 month contract
Full time
$37.48 inc super per hour

Working for a National Utilities provider to process inbound faults and emergencies, non emergency and monitoring calls; dispatching of service requests; and communication support a number of major water and energy organisations throughout Australia.

***Please note:***
The working hours for this role are Monday to Friday 7,30am to 3.30pm 
Non-negotiable. 

Key Responsibilities

  • Receive and process all emergency and non-emergency calls Entering all information received into relevant systems for use by a Dispatcher;
  • Processing updates and further information regarding an event status. 
  • Responding to inbound faults and emergency and non emergency calls within regulatory and contractual timeframes;
  • Dispatch service orders within regulatory and contractual timeframes,


To be considered for this role:

  • Demonstrated ability to remain calm during an emergency and to react decisively under pressure.
  • Demonstrated ability to analyse and process information with accuracy and in a timely manner.
  • Demonstrated ability to work effectively in a heavily audited team environment to achieve National Response Centre objectives and key performance measures.

This job has expired!