Job details
| Discipline: | |
| Reference: | Ad-36436 |
| Posted: | over 4 years ago |
Job description
6-12 month contract
Full time
$37.48 inc super per hour
Working for a National Utilities provider to process inbound faults and emergencies, non emergency and monitoring calls; dispatching of service requests; and communication support a number of major water and energy organisations throughout Australia.
***Please note:***
The working hours for this role are Monday to Friday 7,30am to 3.30pm
Non-negotiable.
Key Responsibilities
- Receive and process all emergency and non-emergency calls Entering all information received into relevant systems for use by a Dispatcher;
- Processing updates and further information regarding an event status.
- Responding to inbound faults and emergency and non emergency calls within regulatory and contractual timeframes;
- Dispatch service orders within regulatory and contractual timeframes,
To be considered for this role:
- Demonstrated ability to remain calm during an emergency and to react decisively under pressure.
- Demonstrated ability to analyse and process information with accuracy and in a timely manner.
- Demonstrated ability to work effectively in a heavily audited team environment to achieve National Response Centre objectives and key performance measures.