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National Response Officer

Job details

Location: VIC - Melbourne
Discipline:
Reference: Ad-34943
Posted: 20 days ago

Job description

Working for a National Utilities provider to process inbound faults and emergencies, non emergency and monitoring calls; despatching of service requests; and communication support a number of major water and energy organisations throughout Australia.

***Please note: Below are two shift patterns which alternate each week. Eg Shift 1 week 1&3, Shift 2 Week 2&4.***
Shift one:
Friday 6-10am
Saturday 7am -3pm
Sunday 7am-3pm
Shift two:
Saturday 12-9pm
Sunday 12-9pm
Non-negotiable.

Key Responsibilities

  • Receive and process all emergency and non-emergency calls Entering all information received into relevant systems for use by a Dispatcher;
  • Processing updates and further information regarding an event status. 
  • Responding to inbound faults and emergency and non emergency calls within regulatory and contractual timeframes;
  • Dispatch service orders within regulatory and contractual timeframes,


To be considered for this role:

  • Demonstrated ability to remain calm during an emergency and to react decisively under pressure.
  • Demonstrated ability to analyse and process information with accuracy and in a timely manner.
  • Demonstrated ability to work effectively in a heavily audited team environment to achieve National Response Centre objectives and key performance measures.


 

This job has expired!