Job details
| Discipline: | |
| Reference: | Ad-34943 |
| Posted: | almost 5 years ago |
Job description
Working for a National Utilities provider to process inbound faults and emergencies, non emergency and monitoring calls; despatching of service requests; and communication support a number of major water and energy organisations throughout Australia.
***Please note: Below are two shift patterns which alternate each week. Eg Shift 1 week 1&3, Shift 2 Week 2&4.***
Shift one:
Friday 6-10am
Saturday 7am -3pm
Sunday 7am-3pm
Shift two:
Saturday 12-9pm
Sunday 12-9pm
Non-negotiable.
Key Responsibilities
- Receive and process all emergency and non-emergency calls Entering all information received into relevant systems for use by a Dispatcher;
- Processing updates and further information regarding an event status.
- Responding to inbound faults and emergency and non emergency calls within regulatory and contractual timeframes;
- Dispatch service orders within regulatory and contractual timeframes,
To be considered for this role:
- Demonstrated ability to remain calm during an emergency and to react decisively under pressure.
- Demonstrated ability to analyse and process information with accuracy and in a timely manner.
- Demonstrated ability to work effectively in a heavily audited team environment to achieve National Response Centre objectives and key performance measures.