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Call Centre Operator

Job details

Location: Parramatta
Salary: $30.75ph + Super
Job Type: Contract
Discipline:
Reference: 99932
Posted: 7 days ago

Job description

  • 4 month contract with view to extend
  • Parramatta location
  • $30.75ph + Super

 

This is a great opportunity to work with this large Government department located onsite at their Parramatta Office. This role provides excellent training and a friendly and supportive working environment.

 

We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work).
 
This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous

 

The Role:

  • Working on the Road Safety Business Line, you will be assisting with vehicle licensing and registration enquiries and applications
  • Handling 40-50 telephone calls and email queries daily
  • Answer incoming customer enquiries and requests for information
  • Maintain customer satisfaction
  • Stay updated on departmental policy changes to determine responses
  • Handle customer data and information with confidentiality
  • Maintain accurate records and databases in their inhouse systems
  • 7am – 7pm rotating roster, Monday to Friday
  • 7 hours per day, 35 hours per week

 

Skills/Experience

The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.

 

  • 2-3 years experience in a call centre or customer service role
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Advanced computer literacy skills
  • Previous experience in a contact centre would be beneficial