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Customer Service / Retention specialist

Job details

Location: North Sydney
Salary: $65,000 + Super  
Job Type: Permanent
Discipline:
Reference: 99270
Posted: 4 months ago

Job description

  • Contact Centre Specialist x15  
  • $65,000 + Super  
  • Hybrid once competent

 

 

We are looking for passionate Full-Time Customer Service Team Members to join us at our Contact Centre based in North Sydney. 

 

We welcome applications from those with a broad range of experience including those looking for a career change. 

 

Responsibilities: 

  • Take ownership of customer enquiries and follow up customer calls where necessary. 
  • Manage and resolve escalated or complicated customer enquiries. 
  • Work effectively as part of a team environment to achieve own and team objectives 
  • Display personal resilience and an ability to deal with challenging situations 

 

A bit about you 

  • Excellent interpersonal and communication skills, particularly when dealing with sometimes sensitive situations 
  • Clear and concise manner when dealing with customer queries 
  • Strong focus on customer experience 
  • Excellent verbal and written communication skills 
  • Excellent phone manner 

 

Follow links to apply