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Professional Support

Customer Service Representative

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-37639
Posted: 4 days ago

Job description

I am currently looking for an experienced Consumer Contact Centre Advisor for a temporary role in Rhodes. This is an ongoing temporary role until January 2020. This is a fantastic opportunity and for the right candidate, the role could go permanent. Flexible working hours can also be negotiated for the right candidate if they are a return to work parent or currently studying.
 
About You:  

  • Minimum 2 Years previous Customer Service experience required, ideally this experience will be within the FMCG or retail sector
  • Must have had experience in a similar Customer focused role with inbound calls and enquiries
  • Must have excellent customer service skills - both written and verbal
  • Team player
  • Excellent verbal communication skills
  • Previous experience in responding to telephone and email based enquiries
  • Good knowledge of Computer systems

 
About the Role:

  • To provide clear communication and link between Head Office and its Customers
  • Build and maintain customer relationships
  • Handling incoming enquiries
  • Processing internal orders
  • Check account status, work with credit controller to resolve any issues with overdue/over credit limit accounts
  • Receive customer queries and communicate with BDMs to resolve queries in a timely manner
  • Proactive Customer Engagement to support sales as required
  • Admin of CRM