Job details
| Discipline: | |
| Reference: | Ad-37639 |
| Posted: | over 4 years ago |
Job description
I am currently looking for an experienced Consumer Contact Centre Advisor for a temporary role in Rhodes. This is an ongoing temporary role until January 2020. This is a fantastic opportunity and for the right candidate, the role could go permanent. Flexible working hours can also be negotiated for the right candidate if they are a return to work parent or currently studying.
About You:
- Minimum 2 Years previous Customer Service experience required, ideally this experience will be within the FMCG or retail sector
- Must have had experience in a similar Customer focused role with inbound calls and enquiries
- Must have excellent customer service skills - both written and verbal
- Team player
- Excellent verbal communication skills
- Previous experience in responding to telephone and email based enquiries
- Good knowledge of Computer systems
About the Role:
- To provide clear communication and link between Head Office and its Customers
- Build and maintain customer relationships
- Handling incoming enquiries
- Processing internal orders
- Check account status, work with credit controller to resolve any issues with overdue/over credit limit accounts
- Receive customer queries and communicate with BDMs to resolve queries in a timely manner
- Proactive Customer Engagement to support sales as required
- Admin of CRM