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Customer Service Representative

Job details

Location: Scoresby
Salary: $66,060 incl super
Job Type: Permanent
Discipline:
Reference: 99772
Posted: 2 months ago

Job description

  • You will have telephone or face-to-face based customer service experience
  • Working on a rotating roster 5 days a week, 8.30am-7pm
  • Dedicate training team and programme

 

About the role

This is a full-time permanent position for a well-known brand based in the south-eastern suburbs. You will be working in a hybrid/agile working environment and
must live locally as travel into the office will be required occasionally. You will be surrounded by natural green spaces with a gym, café, and plenty of free parking on campus.

This company offer flexible working and are proud of the people they employ. They put a lot of emphasis on growth and learning.

They are currently working from home full-time but
will transition into working from the office. Equipment to work from home will be supplied but you will need a reliable Internet connection.

You will have
solid experience working in a telephone-based customer service role and will be passionate about delivering 5* customer service.  



Your key responsibilities will be: 

  • Handling both inbound and outbound calls with guest that are overdue
  • Delivering 5* customer service over the telephone
  • Negotiating payment plans in line with company guidelines while providing a positive guest experience
  • Identifying and flag contracts where repossession activity is to take place
  • Ensuring all actions apply with all regulatory requirements
  • This is not a high-pressured position, and the calls will be of a softer nature


You will have the following: 

  • 1-2 years of experience within any Customer Service role Ability to multi-task and prioritise
  • An open mind with a flexible attitude to duties
  • The ability to build rapport with customers successfully
  • Attention to detail whilst working in a high volume, fast paced environment
  • Excellent verbal and written communication skill  


Benefits

In return you will be rewarded with the opportunity to work for a growing prosperous company. They embrace flexibility and a diverse work force.  

Their offices are surrounded by natural green spaces with a gym, café, and plenty of free parking on campus.

If you are interested in this role please APPLY today.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.